Transformative SAP Solutions Expert

4 days ago

Brisbane, Queensland, Australia beBeeCustomer Full time $90,000 - $120,000
Key Responsibilities
  • Owning the customer relationship ensures desired outcomes through effective solution delivery.
  • Developing and managing customer success plans drives forecasting, account strategies, and engagement roadmaps forward.
  • Monitoring health metrics, satisfaction scores, and usage trends proactively addresses risks and opportunities.
  • Collaborating with cross-functional teams drives renewals, upsells, and long-term customer value.
  • Acting as a trusted advisor helps customers navigate transformational change and optimize their SAP environments.
Requirements
  • Relevant tertiary qualifications in technical, business, or software-related fields enhance capabilities.
  • Proven experience in customer success, account management, or post-sales consulting within tech or enterprise software spaces is essential.
  • A strong understanding of SAP solutions and delivery models (S/4HANA, Cloud, AMS) is crucial for success.
  • Broad business acumen and curiosity drive knowledge expansion of SAP products and customer industries.

As a Customer Success Manager, you play a pivotal role in ensuring customers achieve long-term success with SAP solutions. You will work closely with clients post-implementation to drive adoption, satisfaction, and growth, contributing strategically to regional presence.

Our ideal candidate is self-motivated and highly organized, with a strong sense of ownership and ability to manage competing priorities. They possess an innovative mindset focused on improving processes and delivering scalable success.

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