Customer Service Ambassador
2 weeks ago
**The Opportunity**
We are currently seeking a customer advocate to join our team in Queensland on a 6 month fixed term basis. In this exciting role, you will have the autonomy to manage your own projects, customers and stakeholders on the ground. Delivering outstanding service, you will be the ambassador for our organisation whilst at the same time enhancing our competitive position and brand.
**About the Role**
- Build and maintain relationships with customers and other stakeholders in a way that delivers exceptional service
- Constantly improve our ability to identify customer trends, predict customer needs and proactively address barriers to successful partnerships with stakeholders
- Manage customer and stakeholder feedback cycle (from deposit, after sales, after settlement, after completion) to determine the level of satisfaction and enhance our service delivery
- Manage construction and community milestone updates
- Schedule, coordinate and attend customer inspections
- Coordinate and manage events such as walk throughs and customer information sessions
- Maintain and update CRM systems and processes to enhance customer experience and maximise sales opportunities
**Required Skills and Qualifications**
- Significant experience building and maintaining customer relationships
- Ideally experienced within the real estate, construction, or development industry
- A customer focus is what drives you - you truly understand delivering outstanding service
- Experience working with a number of key stakeholders to resolve business and customer issues
- Experience working with complex and sensitive information with an eye for detail
- Driver's licence essential
**Benefits**
At our organisation, we are committed to providing our people with broad experiences to build a successful career. We offer competitive remuneration and benefits, including free access to lifestyle, health, well-being and financial services products.
**What You'll Need To Do**
As part of the recruitment process, you may need to undergo a pre-employment medical assessment to assess your ability to perform the requirements of the role.
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