Night Operations Coordinator

19 hours ago


Melbourne, Victoria, Australia beBeeCustomer Full time $60,000 - $70,000
Night Auditor

We are seeking a highly skilled and detail-oriented Night Auditor to join our team. As a Night Auditor, you will play a critical role in ensuring the smooth operation of our hotel's overnight activities.

Key Responsibilities:
  • Welcoming guests who arrive late at night and farewelling those departing early in the morning.
  • Overseeing the efficient running of the hotel's overnight operations, maintaining guest satisfaction and the safety and security of the property.
  • Taking initiative to provide positive and productive interactions with customers.
  • Performing daily reconciliations of the hotel's trading, including checking and preparing reports, completing audits, and collating necessary paperwork for departures.
  • Distributing relevant reports to relevant departments.
  • Managing and confirming reservation details and accounts for in-house guests, ensuring all details are recorded accurately.
  • Providing efficient service for guest registration and departure by checking in and out guests as required.
  • Maximising guest satisfaction while ensuring the safety and security of the property.
  • Attending to guests' requests efficiently and effectively to ensure total customer satisfaction.
Requirements:
  • Previous customer service experience in a hotel environment.
  • Strong knowledge of computer systems, including Microsoft Office and preferably Opera Cloud.
  • The ability to work under pressure, multitask, and think on your feet to quickly resolve issues.
  • Strong communication skills and pride in personal presentation.
  • A genuine customer service focus and a strong dedication to making guests smile during their stay.
  • Availability to work overnight shifts.
  • Valid Australian working rights.
Benefits:

We offer a positive work culture, global discounts, career progression, learning & development opportunities, and a supportive environment that allows employees to grow and develop their skills.

About Us:

We value our employees and strive to create an inclusive and supportive work environment. We believe in investing in our people and providing opportunities for growth and development.



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