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Business Development Manager

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $100,000 - $120,000
Customer Success Lead Role

We are seeking a seasoned Customer Success Lead to manage high-performing teams and drive business growth.

Your Key Responsibilities:
  1. Team Leadership: Coach, mentor, and develop your team to deliver exceptional results and maximize customer satisfaction.
  2. Customer Onboarding & Activation: Guide new customers through a seamless onboarding process for a smooth, high-impact activation.
  3. Product Adoption & Engagement: Monitor customer health scores, usage data, and trends to drive proactive engagement through regular check-ins, quarterly business reviews, and strategic consultations.
  4. Retention, Growth & Upsells: Drive retention, expansion revenue, and upsells by demonstrating additional value to customers.
  5. Churn Prevention & Risk Mitigation: Identify at-risk accounts early and implement strategic action plans to prevent churn.
  6. Cross-Functional Collaboration: Problem-solve issues proactively, working cross-functionally with product and support teams to deliver exceptional customer experiences.

You will be responsible for overseeing the entire customer lifecycle, from onboarding to renewal. Your expertise in SaaS customer success and ability to work in a fast-paced startup environment will be invaluable in this role.

We are looking for a self-starter with a solution-focused approach who is comfortable working in a dynamic environment. If you have experience in customer success and enjoy driving business growth, we encourage you to apply.

The Ideal Candidate:

  • Proven track record in customer success leadership roles
  • Experience in SaaS customer success, preferably in a startup environment
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities