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Service Line Manager

1 month ago

Brisbane, Queensland, Australia Kinetic IT Full time

About the Role:

Kinetic IT is seeking a Service Line Manager to lead and grow our Intelligent Workplace Services capability. As a key member of our team, you will be responsible for shaping our future by understanding market trends and customer needs to define the vision, strategy, and roadmap for your service line.

You will work closely with key stakeholders to ensure we are meeting both business goals and customer expectations. With a focus on Intelligent Workplace Services, this role will involve developing and evolving services that support end-users of IT and deliver a modern, digital workplace experience to all users.

Key Responsibilities:

  • Craft meticulous roadmaps that delineate our innovative service offerings, tailored to meet customer needs and establish Kinetic IT as a leader in the market.
  • Develop pricing and SLA models that are attractive to our existing customers and the market, while meeting or exceeding our target margins.
  • Lead a dynamic virtual community of practice responsible for owning and delivering services aligned with our service portfolio, fostering collaboration and excellence within the team.
  • Establish and maintain service artefacts that best represent our market offerings and support the sales and bid process.
  • Serve as the design authority for services and solutions developed during Opportunity and Bid management activities, driving growth and expansion within the service line.
  • Identify, evaluate, and advocate for the integration of new and improved services that differentiate us in the market.
  • Contribute to thought leadership initiatives by producing whitepapers, articles, and blogs that showcase our expertise and vision in service offerings, while actively participating in industry partner events to enhance our visibility and influence.

Requirements:

  • Extensive leadership experience in Intelligent Workplace Services, adept at developing roadmaps that drive digital workplace evolution, encompassing EUC services, IoT technologies, unified communications, and supporting software.
  • Strong business acumen with a proven track record in devising pricing strategies and SLA models to foster business growth.
  • Proficiency in creating impactful content and collateral for tender processes and bids.
  • Recognised industry leader known for driving successful transformations, contributing to whitepapers, and fostering communities of practice.

The Kinetic Difference:

  • Flexible working, paid parental leave, and other benefits tailored to your individual goals.
  • Regular fun company and social events.
  • Vendor Exam Support, ITIL V4 Training, and Communities of Practice groups.
  • Dedicated professional development reviews every 6 months, with monthly follow-ups.
  • An open and supportive culture where we respect all people and individuals, and everyone has a voice.

About Kinetic IT:

Kinetic IT has come a long way since opening its doors, growing to become one of Australia's largest ICT managed service providers with over 1400 staff. With offices in all major capitals, we support customers with complex ICT infrastructures, critical data, and multi-layered environments – and we don't limit ourselves to a single industry or sector.

We're privately owned and make looking after our people and culture a priority, which is why we're recognised as an employer of choice. Every day our people come to Kinetic IT not just to work, but to be challenged, grow, and just say 'hi' to their friends.