Key Team Member
4 weeks ago
We are seeking an exceptional Team Leader to lead our Customer Service team in delivering an exceptional customer experience. As part of the City of Yarra's Property and Leisure Services, you will oversee a team of 80+ Customer Service Officers and Customer Service and Sales Officers, leading the team in the daily operations across Yarra Leisure's centres.
Key Responsibilities:
• Lead the Customer Service team, monitoring performance, providing feedback, training and staff development opportunities.
• Drive a constructive culture, through effective leadership and communication that develops a positive and empowered Customer Service team.
• Sustain and develop efficient administration work processes and monitor that all Customer Service staff complete as required.
About Yarra City Council
Yarra City Council is an exciting and progressive Organisation. We pride ourselves on inclusive culture, continual progression and development of staff. We aim to make a positive difference in people's lives and continually improve service to the community.
What We Offer
• Excellent employee benefits and competitive hourly rates.
• Supportive and friendly team environment where we value growth and development.
• Opportunity to work in a dynamic and collaborative environment and to develop a positive and empowered Customer Service team.
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