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Exceptional Customer Experience and Quality Assurance Professional Wanted
2 weeks ago
This pivotal role drives member satisfaction and operational excellence across the globe.
The ideal candidate has a background in customer service management or quality assurance, with strong analytical skills and a passion for delivering seamless, high-quality service. Experience in industries like travel, tourism, and hospitality is an advantage.
Key Responsibilities:- Improve customer experience operations and monitor quality assurance to drive impactful service improvements.
- Collaborate with teams to deliver unified, exceptional experiences.
- Ensure alignment with QA standards and conduct end-to-end quality monitoring.
The successful candidate will have a native-level or bilingual fluency in Arabic and English, experience in customer experience (Cx) and/or quality assurance (QA), and strong communication and collaboration skills.
Requirements:- Native-level or bilingual fluency in Arabic and English.
- Experience in customer experience (Cx) and/or quality assurance (QA).
- Strong communication and collaboration skills.
- Problem-solving mindset and ability to analyze data.
A competitive salary, paid time off, and opportunities for growth within a dynamic and international company that values diversity and inclusion.
