Quality Assurance and Process Improvement Professional
3 days ago
We are seeking a skilled Quality Assurance and Process Improvement Professional to drive excellence in our service delivery. This key role will focus on embedding quality frameworks, strengthening data integrity, and enabling informed decision-making.
The ideal candidate will have a proven track record in quality assurance, process improvement, and data management. They will be able to analyze complex processes, identify areas for improvement, and develop effective solutions.
Responsibilities- Design, implement, and continuously improve our Quality Assurance framework.
- Define and enforce data quality standards across customer experience operations.
- Analyze data quality issues using root cause analysis and stakeholder collaboration.
- Embed quality processes into operational workflows and systems.
- Partner with team leaders and frontline staff to coach, support, and embed quality practices.
- Conduct audits and evaluations to monitor service and data quality.
- Develop training and communication materials to enhance data literacy and quality awareness.
- Proven experience in quality assurance, process improvement, and data management.
- Strong understanding of data quality standards, issue resolution, and governance.
- Ability to analyze, improve, and document business processes.
- Experience coaching and supporting operational teams to embed change.
- Excellent stakeholder engagement and communication skills.
- Strong critical thinking and decision-making skills in complex environments.
- A customer-centric mindset with a focus on sustainable service improvement.
- Confidence working with QA tools, CRM systems, and data dashboards.
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Melbourne, Victoria, Australia Southern Metropolitan Cemeteries Trust Full timeContinuous Improvement Quality Assurance SpecialistJoin to apply for the Continuous Improvement Quality Assurance Specialist role at Southern Metropolitan Cemeteries TrustContinuous Improvement Quality Assurance SpecialistJoin to apply for the Continuous Improvement Quality Assurance Specialist role at Southern Metropolitan Cemeteries TrustGet AI-powered...
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Melbourne, Victoria, Australia Southern Metropolitan Cemeteries Trust Full timeContinuous Improvement Quality Assurance SpecialistJoin to apply for the Continuous Improvement Quality Assurance Specialist role at Southern Metropolitan Cemeteries TrustContinuous Improvement Quality Assurance SpecialistJoin to apply for the Continuous Improvement Quality Assurance Specialist role at Southern Metropolitan Cemeteries TrustGet AI-powered...
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Melbourne, Victoria, Australia Southern Metropolitan Cemeteries Trust Full timeContinuous Improvement Quality Assurance SpecialistJoin to apply for the Continuous Improvement Quality Assurance Specialist role at Southern Metropolitan Cemeteries TrustContinuous Improvement Quality Assurance SpecialistJoin to apply for the Continuous Improvement Quality Assurance Specialist role at Southern Metropolitan Cemeteries TrustGet AI-powered...
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