Operations Coordinator

2 days ago

Sydney, New South Wales, Australia Tiffany & Co. Full time
About the Role

We are seeking a highly skilled and experienced individual to join our team as an Operations Coordinator on a Full Time basis.

In this role, you will be responsible for effectively performing all aspects of customer service within the boutique that relate to customer repairs, servicing orders, call enquiries including stock availability, post sale offerings and customer correspondence as well as operations duties such as shipping, replenishment of merchandise/stock levels to maximise sales opportunities.

Key Responsibilities
  • Inventory Management: Monitor stock levels and oversee inventory management to ensure accurate and efficient stock control.
  • Stock Rebalancing: Coordinate stock rebalances to maintain optimal stock levels and prevent stockouts.
  • Repair and Service Orders: Ensure all repair and service orders are managed and completed in a timely manner, and successfully meet company's service quality standards using the approved Tiffany & Co. process guidelines and procedures.
  • Customer Inquiries: Ensure that all customer inquiries, via telephone, email or in person are being responded to in an appropriate and timely manner and completed to high standards of resolution following Tiffany & Co. established processes and procedures.
  • Sales and Service: Apply consultative one-to-one selling and product knowledge to all customer interactions to develop and build ongoing customer relationships and confidence.
  • Customer Follow-up: Provide the highest standard of customer follow-up to support the development of client relationships.
Requirements
  • A minimum of three years sales experience of retail stock management/inventory control preferably within the jewelry industry.
  • A dynamic service-driven personality is essential.
  • Solid attention to detail and problem solving capabilities, proven multi-tasking experience with an ability to meet deadlines, professionalism and a commitment to excellence.
  • Strong interpersonal skills with the ability to work with a diverse client base and collaborate with colleagues.
  • Flexibility to work traditional retail trading hours, including weekdays and weekends, late nights and holidays.
About Tiffany & Co.

Tiffany & Co. is a leading luxury jeweler and specialty retailer offering a range of products including fine jewelry, watches, crystal, and silverware.

We are committed to providing our customers with an exceptional shopping experience and are seeking a highly skilled and experienced individual to join our team as an Operations Coordinator.

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