Delivering Exceptional Customer Experiences
4 days ago
We are seeking a highly skilled and motivated Service Delivery Officer to join our team.
Key Responsibilities:
- Providing exceptional customer service to clients via phone, email, and online portals.
- Processing account activities, including receipt of paper, web-chat, email, and online portal submissions.
- Applying relevant policies and procedures to inform decision making and ensuring accurate recording of outcomes, actions, and agreements.
- Working collaboratively with colleagues to resolve issues and contribute to continuous improvement.
Required Skills and Qualifications:
- A strong ability to work in a fast-paced contact centre environment.
- Excellent communication and interpersonal skills.
- The capacity to work effectively in a team environment.
- A high level of attention to detail and organisational skills.
Benefits:
- A competitive salary package.
- A range of opportunities for professional development and growth.
- A dynamic and supportive work environment.
Location:
The role may be offered on an ongoing or non-ongoing basis in various locations across Australia.
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