Day-to-Day Operations Director

5 days ago

Wollongong, New South Wales, Australia beBeeOperational Full time $110,000 - $130,000

About the Position

We are seeking a driven and experienced professional to lead our day-to-day operations. In this key leadership role, you will be responsible for ensuring high-quality service delivery, maintaining operational efficiency, and supporting business growth.

Key Responsibilities:

  • Manage the daily operations of our organization to ensure efficiency and quality service delivery.
  • Monitor and support service delivery performance and ensure consistency across all areas of operation.
  • Provide operational guidance and support to the team.
  • Develop, maintain, and improve internal processes and policies in line with regulatory and compliance requirements.
  • Evaluate and enhance operational systems, including Integrated Management System (IMS).
  • Ensure timely production and project completion, aligned with business targets.
  • Analyse operational data and performance metrics to inform decision-making and planning.
  • Formulate and implement strategies to improve efficiency, profitability, and competitiveness.
  • Collaborate with the management team on strategic planning and execution.
  • Work collaboratively with all departments to ensure accurate and timely weekly and monthly reporting.
  • Drive continuous improvement across all areas of the business.
  • Lead operational projects from planning through to successful execution.
  • Ensure training and professional development of staff to build a multi-skilled and adaptable workforce.
  • Coach and support team members to foster high performance, accountability, and personal growth.
  • Embed best practice across operations, collaborating with Quality and Governance teams.

Required Skills and Qualifications:

To succeed in this role, you will have:

  • Proven experience in an operational leadership role.
  • Demonstrated success in implementing continuous improvement initiatives and methodologies.
  • Previous experience in office or site management and overseeing daily operational functions.
  • A strong commitment to outstanding customer service and stakeholder engagement.
  • Excellent attention to detail and advanced problem-solving skills.
  • A strong understanding of quality systems, with the ability to embed a positive safety and quality culture.
  • Confidence in analysing data and operational metrics to inform decisions and drive improvements.
  • Strong written, verbal, and numerical communication skills.

About You:

You're a proactive and experienced professional who thrives in a fast-paced, service-oriented environment. You're confident leading teams, improving systems, and ensuring daily operations run efficiently.

This is a critical leadership position where you'll directly contribute to the ongoing success and impact of our organization.

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