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Airport Guest Services Representative
2 weeks ago
We are seeking a Travel Assistance Specialist to join our team at Virgin Australia. In this role, you will be responsible for providing exceptional support and guidance to our guests as they navigate the airport and plan their journeys.
As a Travel Assistance Specialist, you will be the go-to expert for guests looking for advice on destinations, transportation, and accommodations. You will also be responsible for recommending products and services that meet our guests' needs and preferences.
If you have a passion for travel and a flair for delivering outstanding customer service, we would love to hear from you.
About the Role- Assist guests with itinerary planning, destination recommendations, and travel arrangements
- Provide expert advice on transportation options, accommodations, and activities
- Recommend products and services that meet guests' needs and preferences
- Maintain accurate records and provide detailed reports to management as needed
- Stay up-to-date with airline policies and procedures to ensure compliance and excellence in guest service
