Technical Problem Solver

13 hours ago


Sydney, New South Wales, Australia beBeeSupport Full time $70,000 - $90,000
IT Support Engineer

As an IT Support Engineer, you will be responsible for providing timely and effective technical support to end-users, responding to and resolving IT incidents and service requests. You will work with various hardware and software systems, troubleshooting issues and implementing solutions.

Key Responsibilities:
  • Install, configure, and maintain hardware, software, and peripherals to ensure optimal performance.
  • Diagnose and troubleshoot hardware and software issues for desktops, laptops, printers, scanners, and other end-user devices.
  • Setup and deployment of new desktops, laptops, and software applications for end-users.
  • Collaborate with other IT teams to escalate and resolve complex technical issues.
Requirements:
  • Tertiary qualification in Computer Science or related field, or relevant experience.
  • Strong technical proficiency in diagnosing and resolving hardware and software issues for Windows and Mac platforms.
  • Knowledge of desktop operating systems (e.g., Windows 10, macOS) and common productivity applications (e.g., Microsoft 365, Adobe).
  • Familiarity with desktop management tools, remote support, and IT service management.
  • Excellent problem-solving and analytical skills, with a detail-oriented approach to issue resolution.
Benefits:

You will have the opportunity to work in a dynamic and fast-paced environment, collaborating with a team of experienced IT professionals. Our company offers competitive compensation and benefits packages, as well as opportunities for professional growth and development.

Company Culture:

We are a passionate and talented team, committed to delivering high-quality results and exceeding customer expectations. We value innovation, teamwork, and continuous learning, and strive to create a positive and inclusive work environment.



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