Technical Problem Solver

7 days ago

Sydney, New South Wales, Australia beBeeSupport Full time $100,000 - $140,000

Customer Support Engineer Role Overview

We are seeking a skilled Customer Support Engineer to join our team. In this role, you will be responsible for resolving technical cases, providing exceptional customer support, and managing challenging issues.

Key Responsibilities:

  • Resolve complex technical cases through troubleshooting and diagnostic skills
  • Provide timely and effective customer support via various communication channels
  • Collaborate with cross-functional teams to manage challenging issues and coordinate assistance when needed

Required Skills and Qualifications:

  • 1-2 years of experience in customer-facing technical support
  • Strong problem-solving skills and ability to think critically
  • Excellent communication and interpersonal skills
  • Knowledge of Java/JavaScript programming languages
  • Able to work effectively in a fast-paced environment and prioritize tasks efficiently

Benefits:

  • Opportunity to work with a global market leader in the IT industry
  • Collaborative and dynamic work environment
  • Professional development opportunities and training programs

Others:

ServiceNow is an equal opportunity employer committed to diversity and inclusion. We welcome applications from candidates who share our values and are passionate about delivering exceptional customer support.

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