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Network Security Engineer
2 months ago
At Superloop, we're committed to delivering exceptional internet experiences for Australian homes and businesses. As a Network Security Support Engineer, you'll play a critical role in ensuring the security and operational effectiveness of our network security systems.
Key Responsibilities:
- Provide level 2/3 support for our network security systems and customers, resolving customer queries and issues related to networking and security.
- Identify and resolve issues related to networks, offering solutions and suggestions to avoid similar problems in the future.
- Refresh and manage the internal knowledge base to enhance comprehension of our products and address any repetitive issues effectively.
- Build, image, and configure hardware appliances for customers.
- Contribute to product documentation and identify areas to improve the customer experience.
- Assist with software testing and quality assurance.
- Manage tickets queues effectively, ensuring a good customer support experience.
Requirements:
- Experience in network security or a related field, particularly skilled in overseeing firewalls, proxies, and various other network systems.
- Strong knowledge in networking, particularly in areas including switching and routing.
- Working knowledge of technical protocols, such as TCP/IP, DNS, HTTP, TLS, and SMTP.
- Skills in configuring both wired and wireless networks, proficient with centralized authentication systems such as Microsoft Active Directory, and versed in various client-based operating systems, including Windows (client and server editions), MacOS, iOS.
- Strong problem-solving skills.
About Superloop:
Superloop operates in three segments of the market: consumer connectivity, business network and security solutions, and wholesale connectivity. We leverage our investments in physical infrastructure assets, including fibre, subsea cables, and fixed wireless, as well as our software platforms. Hundreds of thousands of homes and businesses rely on Superloop and Exetel every day for their connectivity needs.
