Excellent Leadership Opportunities Available
1 day ago
Job Summary: We are seeking an experienced Customer Service Centre Team Leader to lead our Premier/Corporate customer service team. This is a challenging and rewarding role that requires strong leadership and management skills, as well as the ability to deliver high-quality service to customers.
Key Responsibilities:- Manage daily operations to maintain high-quality service delivery for our customers in Australia and New Zealand.
- Lead and develop a high-performing team of customer service representatives.
- Drive continuous improvement in customer service standards through process improvements and employee development.
- Proven experience in leading and managing teams in a customer-facing environment.
- Strong communication and interpersonal skills.
- Ability to analyze data and make informed decisions.
- Experience with SAP, Microsoft Office Suite, and Genesys system.
As a valued member of our team, you will have access to a range of benefits including professional development opportunities, competitive salary, and a positive work-life balance.
About Us:We are a dynamic organization committed to delivering exceptional customer service. Our team is passionate about making a difference in the lives of our customers and we are looking for like-minded individuals to join us on this journey.
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