Implementation Process Architect
3 weeks ago
About the Role:
We are seeking a highly skilled and experienced individual to join our team as the Head of Implementation. As the architect of our implementation process, you will be responsible for building and refining processes that ensure every customer's onboarding journey is smooth, efficient, and tailored to their unique needs.
Key Responsibilities:
- Design and implement workflows that meet industry best practices and set new benchmarks for excellence.
- Develop and maintain standardised processes that can scale with our business.
- Collaborate with cross-functional teams to drive results and achieve customer success.
- Continuously refine processes and optimise every aspect of the implementation journey.
Requirements:
- Proven experience in leading implementation or transformation projects, preferably in financial services, technology, or a marketplace environment.
- Strong leadership skills with a focus on team development and driving results.
- Expertise in process optimisation, automation, standardisation, and scaling operations.
- Excellent project management skills with the ability to manage multiple priorities and meet deadlines.
- Strong communication and collaboration skills, with experience working across cross-functional teams.
About Us:
We are a fast-growing start-up that is passionate about empowering businesses to unlock their full potential. We offer a flexible working environment, part-time options, and a remote-first team. We value autonomy, honesty, and continuous feedback, and we are committed to creating a culture that is people-first, results-driven, and resilient.
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