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Hotel Operations Manager
2 months ago
A unique opportunity has arisen to join the iconic Stamford Plaza Adelaide as a Hotel Manager, reporting to the Area General Manager, Adelaide. This role would ideally suit a person keen to relocate to South Australia or an Executive Assistant Manager seeking their next challenge.
Key Responsibilities- Oversee the daily operational demands in the absence of the Area General Manager, ensuring the execution of exemplary customer service that drives guest satisfaction and loyalty.
- Develop and implement operational policies and procedures to ensure efficiency and quality across all properties.
- Monitor and improve guest satisfaction levels through effective management and problem-solving.
- Plan, implement, and manage overall daily operations under the instruction of the Area General Manager.
- Drive forward sales strategies and oversee expenditure by collaborating with the sales and marketing director to create and implement a 12/24-month seasonal calendar of events.
- Managing the hotel's online presence and generating an online buzz through special offers and promotions.
- Ensuring inquiries are dealt with in a timely manner and a customer-oriented response is issued.
- Lead on sustainability programs in conjunction with the engineering team.
- As delegated, oversee/supervise maintenance and in-house refurbishments and asset enhancements and conduct risk assessment on revenue and guest experience.
- As delegated, manage budgets and control expenditure.
- Track hotel revenue and optimise profit.
- In collaboration with the delegated HOD, analyse sales figures, reports, and the different market segments and channels to define the best-suited pricing and distribution strategy.
The successful candidate should have 3+ years' proven experience as a Hotel Manager or similar role in a 5-star hotel and hold a Diploma or Degree in Hotel Management, or similar.
- Proven ability to motivate and manage staff.
- Advanced working knowledge in Excel and PowerPoint.
- Excellent interpersonal, leadership, and communication skills.
- Ability to stay calm under pressure situations.
- Exceptional time management skills and be culturally aware.
- Full working rights in Australia.
- A highly competitive salary.
- Discounted meals and beverages.
- Supplied meals during allocated shifts.
- Employee Assistance Program.
- Complimentary onsite dry cleaning.
- Career growth opportunities.
- Complimentary onsite car parking.