IT Support Professional with Focus on Digital Transformation

4 weeks ago


Perth, Western Australia RAC WA Full time

At RAC WA, we are seeking an experienced IT Support Professional to join our team as a Desktop Support Analyst. This role is ideal for someone who thrives in an innovative technology environment and is passionate about driving digital transformation across our organisation.

Job Summary

This is a full-time position offering a competitive salary of $65,000 - $80,000 per annum, depending on experience, plus benefits. The successful candidate will be responsible for providing first and second-level technical support to internal customers, developing and managing infrastructure, monitoring service delivery performance metrics, investigating system and service issues, enhancing service quality, maintaining compliance and documentation, and providing comprehensive end-user support.

About the Role
  • Technical Expertise: Advanced understanding of end-user support, Azure Active Directory, and comprehensive knowledge of Azure AD, Active Directory, Windows, and Office 365.
  • ITSM and ITIL Experience: Exposure to ITSM toolsets (e.g., Jira Service Desk, ServiceNow) and experience with ITIL methodologies.
  • Network and Troubleshooting Skills: Familiarity with network troubleshooting and basic network configuration.

The ideal candidate will have a strong background in computer science, Information Technology, or a related field, with relevant certifications such as ITIL, Azure, CompTIA A+, or Microsoft Certified Professional being desirable.

What We Offer
  • Innovative Technology Environment: Work with cutting-edge technologies and be part of a team driving digital transformation across RAC WA.
  • Growth Mindset Culture & focus on Career Development: Join a team that values personal development and enables continuous learning opportunities, certifications, and career progression within a supportive and growth-focused environment.
  • Work-Life Balance: Benefit from flexible and hybrid working arrangements, including temporary remote work options and a focus on work-life balance.

We strive to create a diverse and inclusive workplace, where everyone feels valued and supported. If you are passionate about IT and driven by a desire to deliver exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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