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Customer Service Professional
2 weeks ago
We are seeking a highly skilled and dedicated Customer Service Professional to join our team in Eltham. The ideal candidate will have a proven track record of exceptional client support in a SaaS environment and be eager to contribute to our mission of outstanding service.
This is an exciting opportunity for someone who is passionate about delivering top-tier support and personalized service to clients, while also being proactive in contributing to the success of the company and its clients.
The role requires the ability to execute tasks to the highest standards of professionalism, ensuring timely completion and exceeding client expectations.
Key Responsibilities:
- Client Support: Provide technical support to clients via phone, email or online platforms, ensuring they receive prompt and effective solutions to their queries.
- Training Sessions: Conduct training sessions with clients on how to effectively utilize their SaaS platforms.
- Configuration and Support: Assist with the configuration and support of CRM and Job Management systems, as well as other software programs across our clients.
- Documentation: Create, edit and manage user documentation to ensure that clients have easy access to information.
- Problem-Solving: Proactively identify and resolve client issues in a timely and efficient manner.
- Team Collaboration: Collaborate closely with our existing help desk member to ensure seamless communication and information sharing.
To succeed in this role, you will require the following skills and qualifications:
- A minimum of 2 years of experience as a Service Desk / Help Desk Analyst in a SaaS environment.
- Experience with building and managing WordPress websites.
- Knowledge of Job Management and Zoho CRM, as well as other job management software.
- Advanced Word and Excel skills, including knowledge of complex IF statements.
- High attention to detail and the ability to follow processes meticulously.
- Exceptional verbal and written communication skills.
- Strong customer-facing skills and the ability to perform well under pressure.
- A strong drive to problem-solve and ensure client satisfaction.
- Proficiency in MS Applications.
- Ability to learn multiple applications quickly.
This is a fantastic opportunity to join a dynamic team and develop your skills in a fast-paced and ever-changing environment.
We offer a competitive salary and benefits package, including a casual pay rate of between $28.00 – $35.00 per hour and the potential for a permanent position.
We encourage you to apply if you meet the qualifications outlined above and are looking for a challenging and rewarding career opportunity.
About UsWe are a forward-thinking organization that values innovation and excellence in all aspects of our business.
We strive to provide outstanding service to our clients and foster a positive and supportive team culture.
Our goal is to attract and retain talented individuals who share our values and are committed to delivering exceptional results.
