Credit Control Specialist

3 weeks ago

Dandenong, Victoria, Australia Reece Group Full time
About Reece Group

We are a leading provider of plumbing and bathroom products, with a rich history spanning over 100 years. Our commitment to delivering quality products and expert service remains unchanged, and we continue to support residential, commercial, and infrastructure building trades across Australia, New Zealand, and the United States.

Our success is built on the success of our customers, who provide essential services every day. We strive to understand our customers' needs and provide them with the products and expert service they want, when they want it.

About the Role

We are seeking a highly motivated and experienced credit controller to join our Credit Control team. This is a full-time role that will report to our Credit Control Team Leader.

Key Responsibilities:

  • Manage a dedicated ledger of customer accounts
  • Set, monitor, and update customer credit limits
  • Liaise with branch managers on late payments and trading extensions
  • Manage a high volume of inbound and outbound calls
  • Contact customers for payment and arrange payment schedules where necessary
  • Initiate debt recovery procedures, including recommending legal action
  • Communicate effectively with both internal and external stakeholders
  • Process new accounts, manage credit holds, and provide advice and recommendations on minimizing bad debts
  • Undertake financial transactions associated with account payments, invoicing, and solving account queries

About You:

  • Superior written and verbal communication skills, supported by an engaging and professional manner
  • Prior experience in credit control
  • Excellent MS Office Suite proficiency, with emphasis on Excel
  • Strong attention to detail, with proven time management, planning, and organization skills
  • Ability to build and maintain relationships
  • Self-motivated, results-driven, and strong problem-solving skills
  • Great attention to detail, with the ability to prioritize tasks, meet deadlines, and a flair for risk analysis

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