Product Lead

3 weeks ago


Sydney, New South Wales, Australia Woolworths Full time
About Woolworths Group

Woolworths Group is a leading food and everyday needs retailer, united by a shared purpose of creating better experiences together for a better tomorrow. With a strong presence in Australia and New Zealand, the company operates over 1,400 stores across its Woolworths Supermarkets, Countdown Supermarkets, and BIG W brands. Woolworths Group is committed to innovation and customer satisfaction, with a focus on delivering exceptional service and quality products.

Job Summary

We are seeking a highly skilled and experienced Product Lead to join our Group Enablement team. As a Product Lead, you will be responsible for leading the product team and delivery of product capabilities for a suite of applications in the Collaboration Systems space. You will work closely with stakeholders to understand business requirements and develop solutions that meet their needs.

Key Responsibilities
  • Take full responsibility for the running of and changes to a subset of the product applications that fall within a broader suite of applications under the remit of the Product Manager.
  • Develop and manage business relationships with key stakeholders, including partners.
  • Using agile development practices, oversee the deployment of new functionality in line with the broader strategic roadmap as defined by the Product Manager.
  • Provide escalated support, problem identification, and resolution expertise to meet business service level agreements.
  • Act as the Product SME for a suite of products within the Woolworths ecosystem.
  • Assist the Product Manager and provide thought leadership with the development of strategies and roadmaps via consultation with business groups to enable delivery of key business objectives.
  • Manage the product backlog in consultation with the Product Manager.
  • Plan and coordinate change management processes where required.
  • Lead and support the team to adopt a continuous improvement mindset.
  • Manage the software lifecycle from prioritization, planning, design, development, and ongoing operational support.
  • Support the Product Manager in vendor governance, contract compliance, and adherence to change management protocols.
  • Support the ongoing critical BAU activities of the business by owning a strong and stable platform with regular review of system performance to key Service Level Agreements.
  • Manage vendor performance in terms of costs, timeframes, quality to agreed service levels and escalation of non-compliance issues in relation to release deliverables.
Requirements
  • 5+ years of excellent management and IT-related experience, with effective stakeholder management, influencing, and negotiation skills.
  • A strong track record in Product Management, business capability delivery, and IT operations within large organizations.
  • Demonstrated experience in working with complex platforms with multiple stakeholders.
  • Exceptional communication skills.
  • A thorough understanding of the DEVOPS Product Life Cycle and a continuous improvement mindset.
  • Deep understanding of IT processes, within a retail environment.
  • Influence business strategies through the provision of technical alternatives.
  • Demonstrated technical and management knowledge and/or relevant formal qualifications.
  • Experience with SaaS and/or CRM applications highly desirable.
What We Offer

As an inclusive, team-first company, our people are at the core of everything we do. We care deeply about creating a workplace where our team members feel valued, respected, and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage. We are proud to be recognized as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing. We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences – for our customers and for each other.



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