Product Lead

2 weeks ago

Sydney, New South Wales, Australia Woolworths Full time
About Woolworths Group

Woolworths Group is a leading food and everyday needs retailer, united by a shared purpose of creating better experiences together for a better tomorrow. With a strong presence in Australia and New Zealand, the company operates over 1,400 stores across its Woolworths Supermarkets, Countdown Supermarkets, and BIG W brands. Woolworths Group is also a top 10 company on the Australian Securities Exchange (ASX) and employs over 180,000 team members, serving more than 20 million customers every week.

We Are Woolworths Group

We are a dynamic and inclusive company, driven by a shared purpose to create better experiences for our customers and communities. With a culture of genuine care, flexibility, and opportunities for growth, we empower our team members to make a meaningful impact. Our Group Enablement Teams are the technology, business enablement, value chain, and replenishment experts, developing new capabilities and platforms for a better retail future.

Job Summary

We are seeking a highly organized and results-driven Product Lead to join our Group Enablement Team. As a Product Lead, you will be responsible for leading the product team and delivery of product capabilities for a suite of applications in the Collaboration Systems space. You will work closely with the Product Manager to develop and manage business relationships with key stakeholders, including partners. Your expertise in agile development practices, vendor governance, and contract compliance will be essential in driving the deployment of new functionality and ensuring the stability of our platforms.

Key Responsibilities
  • Take full responsibility for the running of and changes to a subset of the product applications.
  • Develop and manage business relationships with key stakeholders, including partners.
  • Oversee the deployment of new functionality in line with the broader strategic roadmap.
  • Provide escalated support, problem identification, and resolution expertise to meet business service level agreements.
  • Act as the Product SME for a suite of product/s within the Woolworths ecosystem.
  • Assist the Product Manager in developing strategies and roadmaps via consultation with business groups.
  • Manage the product backlog in consultation with the Product Manager.
  • Plan and coordinate change management processes where required.
  • Lead and support the team to adopt a continuous improvement mindset.
  • Manage the software lifecycle from prioritization, planning, design, development, and ongoing operational support.
  • Support the Product Manager in vendor governance, contract compliance, and adherence to change management protocols.
  • Support the ongoing critical BAU activities of the business by owning a strong and stable platform with regular review of system performance to key Service Level Agreements.
  • Manage vendor performance in terms of costs, timeframes, quality to agreed service levels and escalation of non-compliance issues in relation to release deliverables.
Requirements
  • 5+ years of excellent management and IT-related experience.
  • Effective stakeholder management, influencing, and negotiation skills.
  • A strong track record in Product Management, business capability delivery, and IT operations within large organizations.
  • Demonstrated experience in working with complex platforms with multiple stakeholders.
  • Exceptional communication skills.
  • A thorough understanding of the DEVOPS Product Life Cycle and a continuous improvement mindset.
  • Deep understanding of IT processes, within a retail environment.
  • Influence business strategies through the provision of technical alternatives.
  • Demonstrated technical and management knowledge and/or relevant formal qualifications.
  • Experience with SaaS and/or CRM applications highly desirable.
Grow with the Group

We are committed to creating a workplace where our team members feel valued, respected, and empowered. We are proud to be recognized as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency. We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing. We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences – for our customers and for each other.

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