HVAC Installation Specialist

1 week ago

Melbourne, Victoria, Australia beBeeHVAC Full time $95,000 - $110,000

Our company specialises in delivering high-quality air conditioning products and system solutions to the local market.

HVAC Technical Support Specialist

This role involves providing technical support, troubleshooting, and training to installers and service technicians for commercial air conditioning products.

Main Responsibilities:
  1. Technical Support & Troubleshooting: Respond to technical enquiries from installers, service partners, and internal teams via phone or email. Diagnose and resolve product issues occurring in the field; document and report cases.
  2. Training & Technical Guidance: Deliver technical training to installers and service technicians on product installation, usage, and fault diagnosis. Provide internal customer service and aftersales staff with technical knowledge to help them address common customer concerns.
  3. Documentation & Feedback: Maintain accurate records of technical support cases and reports. Consolidate and report recurring field issues to the factory technical team to support product improvement initiatives.

Key Requirements:

  • Background in the HVAC industry, with knowledge of VRF/VRV systems and commercial AC installation.
  • Hands-on experience in field diagnostics, repair, or technical support preferred.
  • Possession of relevant licences, including ARCtick licence, White Card, and D Licence, is a plus.
  • Strong analytical and troubleshooting skills, with a logical approach.
  • Clear communication skills, with the ability to explain technical concepts to non-technical stakeholders.
  • Proficiency in common office tools (Excel, Outlook); experience with CRM or service ticket systems is beneficial.
  • Fluent in English (written and verbal).
  • Good time management and a customer-focused mindset.

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