Customer Safety Expert

5 days ago

Newcastle, New South Wales, Australia beBeeServiceSupport Part time $98,360 - $104,540

**Service Support Specialist Position**

We are seeking an experienced professional to join our Incident Response team as a Service Support Specialist. In this role, you will be responsible for responding to incidents and providing support by actively addressing requests and ensuring matters are resolved in a timely and safe manner while maintaining business compliance.

This vacancy is designed to backfill other Service Support Specialists while team members are on leave. As a Service Support Specialist, your core functions will include:

- Customer Outcomes: designing and delivering a positive experience for customers so that they feel empowered and in control
- Customer Safety: ensuring we always have the right plans in place to support customers and keep them safe and away from harm
- Service Compliance: continuously monitoring and implementing reviews and processes to ensure compliance against relevant frameworks and requirements
- Service Quality: going above what's required and ensuring effective coordination between service delivery, clinical practices, and plans and having the right amount of support at the right time
- Local Community and Family Engagement: working together with families and the broader community on matters which are important to them, ensuring safety to customers, staff, and the public
- Department and Regulatory Liaison: effectively working with various bodies to provide timely, accurate information and ensuring services meet legislative standards

The ideal candidate will have:

- Tertiary qualifications in risk management, WHS, or a related field with experience working in complex residential environments, ideally at house manager level or above
- A thorough understanding of customer-focused incident/risk management with a proven ability to coordinate practical responses that satisfy relevant legislation, standards, and/or agreements
- Proficiency in Lumary, Carelink, Riskman, or similar systems
- Experience in business continuity, crisis management, and incident response
- Sound written, oral, and presentation skills and proven capacity to foster productive relationships with diverse staff and customers
- Demonstrated ability to perform in high-pressure environments
- Current driver's licence and a willingness to travel interstate as and when required

In addition to the above experience and skills, we are seeking an advisor who is resilient, can remain calm under pressure, has endless empathy while being able to think on their feet.

**Benefits and Perks**

As a member of our team, you will enjoy:

- Competitive hourly rate plus super, plus applicable penalties for working shifts
- Generous salary sacrificing options
- Full support with hands-on training, initially buddied with other remotely based yet experienced advisors

**Our Culture and Values**

We're people who care. Our national workforce is committed to providing service that is reliable, responsive, flexible, friendly, empathetic, and caring. We believe everyone is equal and stand for everyone in society having equal opportunity and equal respect.

**How to Apply**

To apply for this position, please submit your application through the provided channel. Our organisation is committed to protecting children and young people from harm and requires all applicants to undergo an extensive screening process prior to appointment.

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