Luxury Customer Service Expert

6 days ago


Brisbane, Queensland, Australia Gucci Full time
About the Opportunity

We are seeking an experienced Luxury Customer Service Expert to join our team as a Product Care Specialist in Brisbane. This role will involve providing exceptional customer service to clients, managing ticketing processes, and ensuring consistency in after-sale care.

Key Responsibilities
  • Deliver excellence in retail experience and promote a consumer-centric culture
  • Manage daily ticketing process to ensure timely action on client issues
  • Examine customer complaints and take appropriate action according to Gucci policies and procedures
  • Build long-lasting relationships with clients and guarantee proper floor coverage to handle client queries
  • Work cross-functionally with other departments to address client concerns
Requirements
  • Previous experience in customer service or luxury retail environment preferred
  • Client-centric mentality and ability to meet/exceed sales goals and customer expectations
  • Computer proficiency (Microsoft Suite) and internet savvy
Benefits

This is a great opportunity to join the Gucci adventure and contribute to the development of the business. As a member of our dynamic team, you will have the chance to learn and grow in a stimulating and fulfilling work environment. Gucci is committed to building a diverse workforce and welcomes applications from all qualified candidates.



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