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Advanced On-site Support Specialist
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About the Role
Fujitsu is seeking a skilled Desktop and Infrastructure Specialist to join our team. As a key member of our support team, you will be responsible for providing technical support activities as part of our service delivery provision and/or projects deployment.
Key Responsibilities
- Provide technical support for desktop, infrastructure, and services across multiple technology streams, including hardware, operating systems, software, networks, servers, and print devices.
- Respond to and resolve incidents and service requests within agreed service level agreements (SLAs) and follow Fujitsu's breach reporting process for any failed SLAs.
- Maintain and perform housekeeping of customers' physical infrastructure, including desktop equipment, peripherals, telephony, print devices, and audio/visual conferencing equipment.
- Manage customer expectations by keeping them updated on the progress of their case and notifying them of any delays.
- Log and maintain all customer interactions and activities in the correct client IT service management (ITSM) tool.
- Ensure that all timesheets and project efforts are accurately recorded and submitted on time as per company requirements.
About You
- You will have experience troubleshooting and maintaining PCs in a Windows environment.
- You will have experience with end-user technology support, Windows family of operating systems, including XP and Windows 7.
- You will have a strong customer-focused approach in dealing with clients.
- You will have proven experience with desktop management tools.
- You will have proven experience in desktop, laptop, smart device, and printer troubleshooting.
- You will have proven experience in troubleshooting software conflicts and performance issues.
- You will have proven experience in using desktop diagnostic tools.
- You will have basic knowledge of the ITIL framework.
- You will have current or reinstatable NV2 clearance.
Why Fujitsu?
Fujitsu is an organization with a strong set of values and a history of respecting fairness and equality, while promoting diversity, equity, and inclusion. We strive to bring together a diverse mix of perspectives and talents in an inclusive environment where we encourage our people to bring their full selves to work.
- We put people first and believe in the power of diversity to drive innovation.
- We offer tailored career paths across our global organization to support your professional and personal growth.
- We have an excellent reputation across the region and globally.
- We offer best-in-class reward and recognition programs, flexible work, volunteering leave, and more.
- We live our values of aspiration, trust, and empathy, all day, every day.