Cafe Attendant

About the Role

The Cafe & Catering Attendant will play a vital role in supporting the daily operations of our café and catering services, ensuring high-quality food and beverage service to all customers. This role involves assisting with making hot beverages, food preparation, taking orders, operating POS systems, maintaining cleanliness, and providing excellent customer service, and supporting the Chef as needed.

Key Responsibilities

• Customer Service
• Provide exceptional customer service by addressing customer inquiries and resolving complaints efficiently.
• Maintain a welcoming and friendly atmosphere in the café and during catering events.
• Serve customers promptly and courteously, maintaining a high level of customer satisfaction.

• Food & Beverage Preparation and Service
• Prepare and heat up café food and make hot beverages for the café.
• Assist in food preparation and hot beverage service for catering events.
• Ensure all food and beverage preparation processes adhere to food hygiene standards.
• Operate and clean equipment such as coffee machines, jugglers, and toaster grills efficiently.

• Operations Support
• Assist in delivering catering to meeting rooms, washing dishes, preparing food, and ensuring all equipment and supplies are properly cleaned and handled.
• Support the café team during peak hours by taking orders, handling EFTPOS transactions, and restocking supplies using the FIFO rule.
• Support Concierge and Oracle teams as needed by assisting with guest inquiries, supporting key meetings, and providing general customer service to enhance the overall visitor experience.

• Cleanliness and Safety
• Maintain cleanliness and organization of the café and catering areas, including dining areas, kitchens, and storage spaces.
• Adhere to all health and safety regulations, ensuring a safe environment for both staff and customers.

Requirements

• Previous experience in a café, restaurant, corporate boardroom, or catering environment is preferred.
• Familiarity with operating point-of-sale (POS) systems.

Personal Attributes

• Strong customer service skills with a positive and approachable demeanor.
• Excellent communication and interpersonal skills.
• Ability to work efficiently in a fast-paced environment.
• Good organizational skills and attention to detail.
• Ability to follow instructions and work both independently and as part of a team.

Why Vicinity?

Vicinity Centres is committed to creating an awesome place to work, where our people are rewarded and recognized. Our benefits program includes flexible working options, birthday leave, purchased additional leave, $1,000 worth of VCX securities, internal mentoring, and generous parental leave.

We live and work by our values of Respect, Integrity, Customer Focus, Collaboration, and Excellence. They are the foundation of everything we do and provide us with a north star to shape meaningful places where communities connect.

At Vicinity, we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain, and develop our people regardless of gender identity, ethnicity, sexual orientation, disability, and age. Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

We are aware of current limitations with our website accessibility and are working towards improving this. If you experience any issues accessing information in this job advertisement or the application form, and require this in an alternate format, please contact our Talent Acquisition Team.