Business Leadership Position: Drive Growth and Success

7 days ago

Sydney, New South Wales, Australia beBeeLeadership Full time $120,000 - $185,000

We are seeking an experienced leader to help evolve our Customer Success organization in the Asia Pacific and Japan region.

About the Role

This is a unique opportunity for a seasoned professional to drive growth, adoption, and revenue expansion within our existing customer base.

The ideal candidate will have a strong track record of managing cross-functional teams, delivering top-line recurring revenue, and building long-term customer relationships.

We are looking for a strategic thinker who can partner with our Renewals, PagerDuty University, and Data Science teams to achieve targeted customer outcomes and business value.

Responsibilities
  • Lead, manage, and expand the existing regional post-sales team including Customer Support, Customer Success, and Professional Services.
  • Nurture and enhance the team culture with sales and post-sales operating as one team.
  • Be a trusted advisor and engage with customers at executive levels.
  • Partner with Renewals, PagerDuty University, and Data Science teams to achieve targeted customer outcomes and business value.
  • Prioritize and orchestrate post-sales resources to maximize revenue and minimize churn/downgrade inclusive of Customer Success Manager and services-led engagements.
Requirements
  • 10-15 years of experience in a customer-facing role with 3+ years management experience in Customer Success organizations.
  • Proven track record of managing Customer Success cross-functional teams to deliver top-line recurring revenue in a fast-paced SaaS company.
  • Strong technical aptitude and experience in DevOps environments.
  • Drive for building key, long-term customer relationships across customer organizations.
Benefits

This role offers a competitive compensation package, opportunities for career growth, and the chance to work with a global leader in digital operations management.

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