Provision of Client Services Coordinator

4 days ago

Canberra, ACT, Australia beBeeAdministrative Full time $70,000 - $85,000
Job Opportunity

Victim Support ACT seeks a motivated Provider Administrator with strong administrative skills and experience.

The selected candidate will work in a dynamic environment that provides information, support and advocacy to people to help them recover from the impacts of crime and ensure their rights are upheld when they engage with the justice system.

Key duties include:

  • Source multidisciplinary professionals to provide services to clients in accordance with the Regulation and the Victim Support ACT (VS ACT) Redress Provider Guidelines.
  • Act on requests from case coordinators to identify and refer clients to appropriate therapeutic providers, in compliance with the Regulation.
  • Collaborate with internal and external stakeholders to resolve issues relating to invoices, approved client contact hours, and/or other administrative matters.
  • Maintain detailed and accurate records for approved therapeutic providers, such as insurance, professional expertise, and availability information.
  • Provide administrative support in relation to therapeutic providers to case coordinators at VS ACT.
  • Oversee and supervise the work of less experienced administration staff and where necessary, assist with complex aspects of the work.
  • Maintain records in accordance with the Victims of Crime Regulation 2000, Territory Records Act 2002, and the Health Records (Privacy & Access) Act 1997.

Eligibility requirements include a Working with Vulnerable People Check and a National Police Check.

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