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Senior Client Services Coordinator
2 weeks ago
We are seeking an exceptional individual to fill a full-time Care Coordinator position within our commercial home care services in Inner South and Southern suburbs of Canberra. This role will be at the forefront of our home care operation, requiring expertise and dedication to ensure its success.
The ideal candidate will possess strong interpersonal skills, with the ability to build connections with clients and their families. They will also be responsible for assigning staff to clients based on qualifications and availability, as well as client preferences.
Main Responsibilities:
- Building relationships with clients and their loved ones
- Staff assignment and allocation
- Support coordination and progress monitoring
- Referrals to external agencies
- Care needs assessment and resource allocation
- Email and phone communication management
- Incident reporting and record-keeping
- Prioritizing tasks in a fast-paced environment
- Client goal support and achievement
- Care planning and assessments
- Guidance to team members on client management
- Promotion of our services to healthcare professionals
- Demonstrated adaptability and leadership skills
Requirements:
- Nursing or Certificate IV qualification
- Strong teamwork, empathy, and service excellence culture
- Strategic thinking and problem-solving abilities
- Understanding of commercial operations dynamics
- Leadership skills and decision-making capacity
- Basic knowledge of education standards, safety protocols, and risk management principles
- Current National Police Clearance
- First Aid and CPR certifications
Benefits and Support:
As a valued member of our team, you can expect competitive compensation, opportunities for professional growth, and a supportive work environment that fosters collaboration and innovation.
Our Organization:
We are a leading provider of quality home care services, dedicated to improving the lives of our clients. Our team is passionate about delivering exceptional care, and we are committed to creating a positive impact in our community.
