GIS Support Professional

4 days ago

Brisbane, Queensland, Australia beBeeSolutions Full time $95,000 - $110,000
GIS Solutions Specialist

We deliver cutting-edge GIS technology to empower communities and drive lasting change. What issues matter most to you? Climate change, national security, disaster response?

As a GIS solutions specialist, you will work with people at the forefront of these issues, connect them with the best tech and solutions, and gain an inside look into real-world challenges that shape our future.

We turn problems into opportunities by combining the most powerful GIS technology and solutions with driven, talented, and passionately curious individuals. That's how we achieve incredible things for communities, economies, and your career.

  • Perform incident management, problem management, and change management processes in line with ITIL best practice service delivery framework to resolve technical issues.
  • Understand client business needs and specific requirements, monitor, operate, and optimize their GIS solutions.
  • Help clients create value by identifying, understanding, and articulating solutions for issues using relevant technical expertise including ArcGIS Enterprise and other related ArcGIS technologies.
  • Maintain a knowledge base of the clients' environment, supported customizations, and common issues, ensuring accurate and high-quality documentation.
  • Support the post-incident review process, identifying root causes and fixes/preventions for high-priority incidents.
  • Provide rostered on-call support as requested. Work outside normal office hours as needed to complete systems maintenance.
About You

- Solid Level 2 IT support background, including experience managing servers, troubleshooting issues, systems monitoring, and basic networking knowledge.

- Demonstrated problem-solving and troubleshooting skills.

- Root cause analysis for system outages or performance issues.

- Excellent customer service and communication skills.

- Preferred experience using geospatial technologies, particularly ArcGIS for Enterprise and other related ArcGIS technologies.

- ITIL 4 Foundation Certification desirable.

- Knowledge and experience using AWS or Azure is desirable.

- Knowledge and skills in geodatabases and RDS instances are desirable.

You must hold current permanent and full-time working rights in Australia. Your attitude and behavior align with our core values.

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