Cloud Operations Engineer Sydney

20 hours ago

Sydney, New South Wales, Australia MongoDB Full time
About the Role

We are seeking a highly skilled Cloud Operations Engineer to join our team in Sydney. As a key member of our Cloud Operations Engineering team, you will play a critical role in ensuring the consistent operational success of every MongoDB Atlas customer.

Key Responsibilities
  • Coordinate with a global team of Cloud Operations Engineers to ensure uptime guarantees to our Atlas customer base.
  • Design and build internal tools to streamline processes and improve efficiency.
  • Help scale the worldwide Cloud Operations Engineering team by implementing new processes and tools.
  • Assist in scoping, designing, and deploying systems that reduce Mean Time to Resolve for customer incidents.
  • Monitor and detect emerging customer-facing incidents on the Atlas platform; assist in their proactive resolution.
  • Automate internal processes, routine monitoring, and troubleshooting tasks.
  • Diagnose live incidents, differentiate between platform issues versus usage issues, and take the next steps toward resolution.
  • Cooperate with our product management and cloud engineering organizations by identifying areas for improvement in the management applications powering the Atlas infrastructure.
  • Inform executive leadership and escalation management personnel of major outages.
  • Coordinate and participate in a weekly on-call rotation, where you will handle short-term customer incidents.
Requirements
  • Experience as an on-call DevOps, SRE, or Cloud Operations engineer.
  • Expertise with Linux system administration and networking technologies.
  • Knowledge of database operations and concepts.
  • Familiarity with a wide range of web and internet technologies.
  • Familiarity with Amazon Web Services and other cloud infrastructure platforms.
  • Experience in monitoring, system performance data collection and analysis, and reporting.
  • Capability to write programs/scripts to solve both short-term systems problems and long-term strategic objectives for the Atlas product.
  • A CS/CE degree or equivalent experience.
  • A keen interest in learning new things.
About MongoDB

MongoDB is a leading developer data platform that empowers developers to build amazing apps that people use every day. We are committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

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