Agricultural Equipment Sales Representative

7 days ago

Melbourne, Victoria, Australia beBeeCustomerSupport Full time $60,000 - $120,000

Seeking a Proactive Customer Support Specialist

We are a global team with one shared purpose, providing practical and reliable equipment solutions and support. Our customers count on us to keep them moving forward, and we meet that challenge with remarkable customer service and industry-leading brands.

The primary responsibility of the Customer Support Specialist is to proactively reach out to customers, provide information on parts and services, and ensure a seamless service experience. If you have a passion for agricultural equipment, excellent communication skills, and a passion for customer service and sales, this could be an exciting opportunity.

  • Conduct outbound calls to existing and potential customers to offer information on parts, maintenance, and repair services.
  • Meet and exceed sales targets and key performance indicators related to parts and service sales.
  • Assist customers in identifying their parts and service needs accurately.
  • Provide detailed information on parts, pricing, and service options.
  • Collaborate with the service team to schedule appointments and allocate resources efficiently.
  • Assist customers in understanding the importance of routine maintenance and recommend appropriate services for equipment needs.
  • Maintain accurate customer interactions, orders, and service history records.
  • Follow up with customers to ensure satisfaction, address concerns or questions, and build long-term relationships.
  • Stay updated on the latest product releases, service offerings, and industry trends.
Requirements
  • 5+ years of previous sales experience in the heavy equipment industry (similar role preferred).
  • Previous experience in outbound customer service, telemarketing, or sales roles.
  • Strong knowledge of agriculture equipment parts and services.
  • Excellent communication and interpersonal skills.
  • Ability to build reports and maintain positive relationships with customers.
  • Results-driven with a focus on achieving sales targets.
  • Proficiency in computer systems and software used in customer relationship management.
  • Ability to work independently and as part of a team.
  • Strong organisational and time management skills.
  • Ability to plan, develop, and communicate territory coverage to maximise sales potential.
  • High school diploma or equivalent; heavy equipment industry technical training or certification a plus.
  • Ability to travel within the territory and work flexible hours.
  • A valid driver's license required.
Benefits
  • Competitive salary and commission structure.
  • Company vehicle and tools of trade.
  • Ongoing training and professional development opportunities.
  • Positive and supportive work environment.
  • Employee discounts on service and products.

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