Service Excellence Expert

3 days ago


Perth, Western Australia Avant Mutual Group Full time

About This Role

This Service Consultant position is a key part of our customer service team at Avant Mutual Group.

We're looking for someone who can provide exceptional customer service, meet and exceed client expectations, and contribute to the achievement of departmental goals and objectives.

Responsibilities

This role involves:

  1. Developing and maintaining strong relationships with clients.
  2. Analysing and implementing process improvements to increase service efficiency and effectiveness.
  3. Maintaining accurate records and handling sensitive information with confidentiality.
  4. Contributing to the achievement of departmental goals and objectives.

We're looking for someone who:

  • Has experience in a service-oriented role with a strong focus on customer service.
  • Is able to think critically and make data-driven decisions.
  • Communicates effectively with colleagues and clients.

Benefits:

  • A dynamic and supportive work environment.
  • Opportunities for career growth and development.
  • Competitive remuneration and benefits package.


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