Cloud Infrastructure Capacity Optimization Specialist

3 days ago

Sydney, New South Wales, Australia ServiceNow Full time
Job Overview

We are seeking a highly skilled Cloud Infrastructure Capacity Optimization Specialist to join our team at ServiceNow. This is an exciting opportunity for a talented professional to drive resource availability and support our private and public cloud infrastructure.

About the Role

The successful candidate will be responsible for reviewing the overall health of our top accounts, providing strategic guidance on infrastructure resources, and collaborating with cross-functional teams to assess current and future hardware requirements. Key responsibilities include:
  • Directly interacting with internal teams to provide appropriate capacity for accounts migrating to or currently residing in our public cloud.
  • Conceptualizing and assisting engineering solutions that automate tasks and processes pertaining to public cloud.
  • Proactively analyzing and identifying opportunities for storage reduction and providing advance warning to relevant teams for remediation.
  • Identifying technical debt and providing guidance across teams.
  • Collaborating with cross-functional teams to assess current and future hardware requirements and optimize capacity.

Requirements

To be successful in this role, we require a minimum of five (5) years of working experience within capacity management, database engineering, infrastructure performance, ServiceNow support, and/or ServiceNow administration. The ideal candidate will possess:
  • DBE/DBA expertise with a focus on creating complex SQL queries.
  • An understanding of the ServiceNow platform.
  • Excellent team collaboration skills, general fit, and goal alignment.
  • A solid grasp of relational database concepts, including MySQL/MariaDB/PostgreSQL.
  • High-level experience deploying, forecasting, and maintaining public cloud infrastructure (Azure/AWS/GCP).

Preferred Qualifications

Prior experience with Linux System Admin skills, preferably with knowledge of CentOS/RHEL, is highly desirable. Additionally, the ability to adapt to a dynamically changing cloud infrastructure, general knowledge of enterprise-class server hardware, and experience with Kubernetes and/or Docker would be advantageous. We also welcome applicants with basic knowledge of storage configuration concepts and best practices.

Why Join Us?

At ServiceNow, we offer competitive compensation and generous benefits within a professional environment. We thrive in a collaborative work environment where strong individuals with aptitude and drive are provided growth opportunities alongside innovative and advanced technology. Our inclusive culture values diversity, equity, and inclusion, and we strive to create a workplace where everyone feels valued and respected.

We are an Equal Employment Opportunity Employer, committed to fostering an environment that celebrates diversity and promotes equal opportunities for all employees. We encourage applications from candidates with diverse backgrounds and perspectives. With a salary range estimated to be around $120,000 - $180,000 per year, depending on location and experience, this role offers a rewarding career path for those passionate about cloud infrastructure capacity optimization.

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