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Parts Specialist
2 months ago
We are seeking an experienced Parts Advisor to join our team at William Adams in Clayton, Victoria. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring timely and accurate information regarding parts needs, and contributing to the success of our business.
Key Responsibilities- Provide excellent customer service, responding to front counter enquiries and resolving customer concerns in a timely and professional manner.
- Locate and provide Cat parts for customers and technicians, utilizing digital and print resources.
- Follow up and action outstanding jobs related to parts inquiries and customer concerns.
- Participate in parts warehousing tasks, including receiving, order picking, and dispatch.
- Ensure adherence to company accounts receivable processes for parts sales transactions.
- Assist with the operation of display areas and maintain stock cleanliness.
We are looking for a candidate with a passion for customer service, a willingness to learn and develop into a Cat Parts Specialist, and a background in mechanical knowledge, preferably in earthmoving and/or automotive. You will possess exceptional communication skills, proficiency in Microsoft applications, and experience working with different systems and databases.
Why Work for Us?At William Adams, we value our employees and offer a supportive work environment, access to our Employee Assistance Program, and a competitive salary package. You will have opportunities for career growth and development, and be part of a team that is passionate about our values of Integrity, Excellence, Teamwork, Commitment, and Sustainability.
