Japanese Speaking IT Support Specialist

1 month ago


Mulgrave, Victoria, Australia HOBAN Recruitment Full time
Job Title: Japanese Speaking Service Desk Analyst

We are seeking a highly skilled and fluent Japanese speaking IT Support Specialist to join our dynamic IT Service Desk team. As a key member of our team, you will be responsible for delivering exceptional IT support to employees in the Japanese market for a leading U.S. pharmaceutical company.

Key Responsibilities:
  • Handle inquiries in Japanese via calls, chats, and tickets, directing them to appropriate support teams as needed.
  • Create tickets and document all activities in our ticketing system.
  • Troubleshoot and resolve or escalate issues to Level 2 teams.
  • Research and address complex application and business process issues.
  • Provide follow-up and status updates on open tickets, ensuring adherence to service level agreements.
  • Utilize the Knowledgebase to assist users and create draft articles to fill knowledge gaps.
  • Handle any ad hoc tasks requested by manager.
Qualifications & Experience:
  • Fluent in Japanese and English.
  • High School Diploma required; Bachelor's Degree preferred.
  • Basic understanding of IT Service Desk processes.
  • Excellent customer service and communication skills.
  • Ability to diagnose and troubleshoot hardware and software issues.
  • Proficient in Microsoft Windows, Office 365, and basic hardware support.
  • Experience in a technical support or service desk environment preferred.
  • Knowledge of Apple products is a plus.
What We Offer:

We provide a flexible work environment with 50% of your time spent working from home and 50% in our office. At HOBAN Recruitment, we value diversity and inclusion, and we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.



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