Chief Retail Operations Officer

6 days ago

Perth, Western Australia Ngaanyatjarra Council Group Full time

About the Ngaanyatjarra Council Group

Welcome to Ngaanyatjarra Lands, a vibrant tapestry of culture and community nestled within the vast beauty of the Australian desert. Home to approximately 2000 Yarnangu (Ngaanyatjarra people) across 11 unique communities, our council is dedicated to preserving and celebrating our rich heritage spanning over 10,000 years and 250,000 square kilometres.

Established in 1981, the Ngaanyatjarra Council Group (NCG) represents the interests of the Ngaanyatjarra People across the 11 communities in the Central Desert region of Western Australia. Employing in excess of 450 people, NCG provides a wide range of services, including health, utilities, construction, employment, community development, shops, roadhouses, art centres, and land services. It is one of the largest and most successful Indigenous organisations in the country.

The Opportunity: This position offers a chance to make a meaningful impact within a vibrant, remote community based in WA, contributing to its growth and sustainability. You will play a crucial role in shaping the store's future, setting new standards for operational excellence, and supporting the community's development.

Community retail stores play a vital role in providing food security and nutrition and this role as Chief Retail Operations Officer in our largest store presents an opportunity, with support from NG Council, to develop and implement policies, processes, and systems that will help ensure that our services become a benchmark for efficiency and excellence and serves as a blueprint for other stores.

Key Responsibilities:

  • Oversee the daily operations, including providing supervision and training to staff and fostering a productive and culturally sensitive work environment.
  • Manage stock levels, control waste and shrinkage, and maximise merchandising opportunities.
  • Develop, implement, and ensure adherence to store policies.
  • Manage financial transactions and work with NG Council to provide meaningful financial performance summaries for store owners.
  • Drive sales performance and achieve gross profit targets, ensuring adherence to NG Councils policies.

About You: We are looking for a highly motivated individual or a couple with substantial managerial experience in a supermarket or similar retail environment. You should have a proven track record of operational excellence and a deep understanding of best practices in store management. Your background should include significant experience in store improvement, process design, stock management, and point-of-sale systems.

You excel in leading and developing teams, managing budgets, and enhancing service delivery while maintaining high customer satisfaction. Resilience and an openness to change are crucial, as is the ability to effectively address and resolve customer issues. Your experience should demonstrate a commitment to fostering a productive, culturally sensitive work environment and driving operational success. You are enthusiastic about leading a transformative role and establishing a new operational blueprint.

We Offer:

  • A purpose-driven environment where you can experience a deep sense of fulfilment, aligning with values that matter to you.
  • Flights and accommodation provided to allow for a seamless transition into your new role.
  • A competitive salary package complemented by non-profit salary sacrificing options.
  • Meaningful work contributing to impactful projects and being part of a non-profit organisation where your work truly makes a difference.

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