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Support Specialist

2 weeks ago

Perth, Western Australia beBeeCustomerSupport Full time $73,820 - $98,340

About this role:

This is an exciting opportunity to join a dynamic team as a Support Officer. In this position, you will play a key role in providing exceptional customer service and support to clients and colleagues.

As a Support Officer, you will be responsible for handling calls, escalating issues, and documenting incidents. You will also be involved in scheduling changes, procedural matters, and system questions.

  • Exceptional Communication: Answer calls with a positive attitude, providing guidance, support, and excellent customer service.
  • Problem-Solving: Troubleshoot ComCare issues and escalate as needed.
  • Incident Management: Escalate and document incidents using Riskman and record client communication in CRM.
  • Scheduling Support: Monitor SharePoint queues for changes, cancellations, and leave requests, ensuring timely responses.
  • Project Work: Support projects and data management tasks for the team.

About your skills and qualifications:

  • Strong verbal, written, and interpersonal skills.
  • Ability to remain calm and supportive with distressed customers and colleagues.
  • Problem-solving skills and capacity to find innovative solutions within guidelines.
  • Experience with Customer Service Database Management (e.g., ComCare, eCase).
  • Sensitivity to confidentiality, cultural diversity, and client needs.
  • Proactive, professional attitude with good time management and organization skills.

About our benefits:

We offer a supportive work environment, opportunities for growth and development, and a competitive salary package.

About us:

We are a leading provider of aged care services in Western Australia. Our vision is a community where every older person is valued. Our mission is to enable older people to maintain their individuality with compassion, collaboration, curiosity, inclusion, and trust.