Fuel System Specialist

1 week ago

Melbourne, Victoria, Australia beBeeService Full time $70,000 - $75,000
Job Overview

We are seeking a skilled professional to join our team as a Service Advisor, responsible for overseeing daily operations in the workshop and pump room.

This is an exciting opportunity to work with a leading organization known for its innovative approach to diesel fuel injection services, repairs, and parts solutions.

The ideal candidate will have excellent communication skills, be able to convey complex ideas clearly, and possess strong time management and problem-solving abilities.

Key Responsibilities:
  • Supervise day-to-day front-line operations ensuring maximum efficiency.
  • Manage customer and internal jobs across Diesel Fuel Injection, Workshop, and Large Frame areas.
  • Monitor sales targets and promote growth initiatives.
  • Prepare and review estimates accurately.
  • Liaise with teams to optimize workflow efficiency.
  • Track job progress and completion times to meet labor recovery targets.
  • Maintain a clean and organized workspace.
  • Handle warranty issues effectively.
  • Generate reports and engage in discussions on business matters.
  • Assist with sales inquiries, spare parts orders, and customer orders.
  • Respond to technical, sales, and customer inquiries.
  • Support customers with bookings and service inquiries.
  • Allocate tasks to Mechanics/Technicians as needed.
  • Coordinate with teams to ensure smooth workflow.
  • Ensure customer satisfaction through clear communication.
  • Monitor job progress and keep customers informed.
  • Arrange road tests and assist with testing when required.
  • Promote upselling of products and services.
  • Oversee report issuance including labor, sales, and core returns.
  • Supervise part picking and allocation for jobs.
  • Process part returns and credits efficiently.
  • Verify purchase orders before part ordering.
  • Match stock received with purchase orders.
  • Follow established procedures and documentation guidelines.
  • Comply with ISO rules and procedures.
Requirements:
  • Excellent written and verbal communication skills.
  • Strong ethical values and personal character.
  • Respect for superiors, subordinates, and stakeholders.
  • Ability to handle customer complaints and concerns.
  • Strong time management and attention to detail.
  • Proficient problem identification and resolution.
  • Neat and tidy appearance.
Benefits:

Our company offers a competitive compensation package and opportunities for professional growth and development.

Other Information:

Please note that this job description may be subject to change based on business needs.

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