Customer Care Escalation Manager
6 days ago
Our organization seeks a dedicated professional to manage internal dispute resolutions effectively.
This role involves handling escalated customer care enquiries and formal complaints, ensuring compliance with relevant legislation and frameworks.
Key responsibilities include investigating, analyzing, and resolving formal complaints and customer care cases within specified SLAs. The ideal candidate will possess excellent communication skills, well-developed time management skills, and the ability to build relationships with internal stakeholders at all levels.
Primary Responsibilities:- Resolving complex complaints through effective questioning techniques and analysis
- Preparing written responses to customer complaints in a manner that results in high levels of customer satisfaction
- Proven case handling or case management experience
- Experience working in a regulated environment
- Excellent verbal and written communication skills
- Strong time management and organizational skills
This is a 12-month contract offering attractive hourly rates. You'll have the opportunity to join a highly experienced team and benefit from our commitment to excellence through our core competency framework.
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Escalation Manager
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Associate Escalation Manager
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Escalation Coordinator
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Furniture Escalations Officer
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Escalation Co-Ordinator
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Escalator Technician
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