Customer Service Operations Lead
1 week ago
About this role:
This is a unique opportunity to lead our OTC team, driving outstanding customer service and professional standards.
You will oversee daily operations, manage rosters, inventory, and ensure excellent teamwork.
Key responsibilities:
- Develop and implement strategies for continuous improvement in customer service and operational efficiency.
- Lead by example, inspiring the OTC team to deliver exceptional results.
- Provide guidance and support for training and development of team members.
- Manage inventory levels and optimize display merchandising.
- Maintain accurate records and reports on team performance and progress.
About you:
To succeed in this role, you will have well-developed leadership skills, with a proven track record of driving results and motivating teams.
You will possess strong communication and interpersonal skills, with the ability to build effective relationships and inspire collaboration.
A relevant retail and people management background is essential, along with a Certificate level qualification.
Benefits:
- Opportunity to further develop your career in a dynamic and supportive organization.
- Corporate Health Fund.
- Social Club.
- Delight customers by participating in community events.
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