Energy Storage Solutions Support Professional

5 days ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $70,000 - $80,000
Support Engineer for Energy Storage Solutions

This role focuses on providing top-notch support for energy storage product lines.

  • The Support Engineer will deliver exceptional customer service by answering customer inquiries promptly and efficiently.
  • Maintaining a high fleet availability is crucial, achieved through proactive monitoring and resolving issues before they impact the customer.
  • The ideal candidate will evaluate customer needs and work creatively to resolve technical issues with battery systems.
  • Key responsibilities include educating installers and customers so they have optimal confidence in operating their energy storage system.
  • Determine if a technical solution can be resolved remotely or if on-site service is required.
  • Effective communication with NOC Managers, Service Engineering, or Field Service as necessary is essential.
  • Accurately recording issues and data into a CRM database is vital for successful job execution.
Requirements:
  • Minimum 2 years of relevant work experience, preferably with an electrical, electronics, or mechatronics engineering background.
  • Excellent written and oral English communication skills are mandatory.
  • Exceptional customer service skills are crucial for this role.
  • Ability to prioritize effectively and handle shifting priorities is essential.
  • Experience with CRM systems and MS Office Suite is necessary.
  • Energy industry experience or background in technical support is preferred.
  • Understanding of distributed generation and/or energy storage systems is desirable.

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