Restaurant Operations Manager

1 month ago

Surry Hills, New South Wales, Australia Zushi Surry Hills Full time

Restaurant Operations Manager

Zushi Surry Hills is seeking a highly skilled Restaurant Operations Manager to join our team. As a key member of our management team, you will be responsible for ensuring the smooth operation of our restaurant, maintaining high standards of customer satisfaction, and leading a team of dedicated staff.

Main Responsibilities:

  • Maintain a high level of customer satisfaction at all times
  • Maintain order of service according to the restaurant's quality and service standards
  • Ensure the safety and cleanliness of customer areas and staff areas, and ensure all cleaning and maintenance schedules are complied with
  • Ensure correct operation and balancing of cash registers and daily reporting
  • Organise the roster to ensure all shifts deliver high service standards
  • Cover extra shifts as required, in the case of staff shortages, to ensure service standards are maintained
  • Create a harmonious team-oriented environment amongst all staff within the restaurant
  • Assist in the planning for future development of facilities and service improvements
  • Maintain high standards of morale and personal appearance of all staff
  • Take orders, serve food and beverages, and clear tables
  • Ensure beverages are served to a consistent quality standard
  • Ensure all tasks for setting up, serving, and closing are done correctly
  • Supervise the accurate taking, setting up, and confirmation of bookings
  • Ensure the safety of staff and patrons during service and after leaving
  • Maintain hygienic food handling practices and cleanliness of all waiting, bar, and function staff
  • Handle complaints according to guidelines and ensure customers are satisfied and impressed
  • Maintain equipment in good working order, organising repairs or improvements needed for greater efficiency

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