IT Workflow Optimization Specialist

5 days ago

Melbourne, Victoria, Australia beBeeMiddleware Full time $80,000 - $150,000
Job Summary

This exciting opportunity exists for a skilled IT professional to join our team as an IT Middleware Specialist. As a key member of the customer support team, you will be responsible for promoting IT solutions and assisting customers in optimizing their workflow across Australia and New Zealand.

In this role, you will provide training, support the installation of IT solutions, maximize utilization, monitor installed systems, and assist with technical issues. You will work on-site at Mount Waverley, Lane Cove, or Herston, respectively, and report to the Senior ITS Manager APAC responsible for the ANZ Region.

Main Responsibilities
  • Drive the growth of IT solution sales & installation base in Australia and New Zealand.
  • Identify and manage key projects in collaboration with sales and service teams to promote IT connectivity solutions.
  • Provide technical IT support and troubleshoot existing installed analyzers and new projects interfacing with both IT solutions and analyzers to other Information Systems.
  • Analyze customers' IT infrastructure and provide required support related to the installation and operation of Radiometer IT systems.
  • Impart training to internal teams as well as external customers.
  • Maintain all IT installed systems connected and working.
Required Skills and Qualifications
  • A minimum of 5 years' experience providing technical support for systems with software and hardware components in the healthcare, medical devices, or pharmaceutical industries.
  • Bachelor's degree in Information Technology, engineering, or equivalent education and experience.
  • Experience with installation and technical support of Virtual Servers, Windows-based software products, and network fundamentals.
  • Knowledge of SQL management studio and SQL stored procedures.
  • Experience with HL7 and ASTM messaging protocols.
  • Proficient in scripting languages such as JavaScript and PowerShell.

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