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Optimizing Sales Journeys and Customer Service Leader
3 weeks ago
Job Description:
We are seeking a strategic and operational leader to optimize sales journeys, enhance customer service, and align both functions with broader business goals. This role bridges the gap between sales strategy and execution, ensuring that both sales and service teams operate efficiently, effectively, and collaboratively.
Key Responsibilities:- Lead a desk-based team of account managers to deliver growth and retention targets.
- Develop and implement scalable sales processes and workflows.
- Lead sales forecasting and pipeline analysis to drive individual and team adherence to targets.
- Lead customer service teams, ensuring timely and high-quality support through a concierge model that refers admin and processing to offshore teams.
- Drive continuous improvement initiatives across both departments.
- Build and maintain strong relationships with key stakeholders and internal partners.
- Strong leadership skills with proven ability to influence positive performance results and behaviors in team members.
- Ability to coach and motivate individuals in using a business solutions approach to identify customer needs and sell applicable market sectors.
- Able to creatively position your company as an innovative, flexible, and responsive service provider.
- Proven cultivator and closer of sales opportunities in the business segment.
- Excellent communication and presentation skills.
- Telecommunications sales and service experience preferred.
- Flexible work arrangements (from home and office).
- 'Stay Connected Mobile' - Access to a free mobile plan.
- 'Stay Connected NBN' - Access to a free NBN 100 plan.
- 'Your Leave' - Additional leave for personal use.
- Access to training and development opportunities.
- Corporate partner discounts.
In this role, you will have the opportunity to drive business growth and lead a team of professionals. If you are a motivated and experienced leader looking for a new challenge, please apply.
