Customer Implementation Specialist

1 week ago


Alexandria, Australia dbschenker Full time

About DB Schenker

DB Schenker is a leading logistics company that empowers individuals to make an impact in shaping the future of logistics. With a global team of over 76,000 professionals, every employee is a key player in driving success.

The Role

We are seeking a highly skilled Customer Implementation Specialist to join our high-performing Airfreight team. As a key member of our team, you will be responsible for the end-to-end implementation of clients, working closely with our Business Development and Customer Service Teams to build long-lasting relationships.

Key Responsibilities

  • Conduct detailed analysis of each scope of work to identify key operational requirements and address any gaps.
  • Provide proactive assistance in the setup and maintenance of all systems during the implementation phase.
  • Deliver an in-depth handover of each client to the relevant Operations and Account Management teams.
  • Monitor the achievement of agreed KPIs and actively seek feedback to improve processes.

Requirements

We are looking for a candidate with previous experience in the Freight Forwarding or Supply Chain Industry and excellent customer service skills. You will be highly process-driven and demonstrate a strategic mindset with the ability to balance customer needs and operational requirements.

What We Offer

At DB Schenker, we offer a dynamic and supportive team environment, opportunities for personal development and progression, and a culture that promotes inclusivity and diversity. We also provide a hybrid work environment, employee assistance programs, and discounted medical insurance.



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