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Customer Experience Specialist

2 months ago

Alexandria, Australia Ampol Full time
About the Role

We are seeking a highly motivated and customer-centric individual to join our Customer Feedback Team as a Customer Experience Specialist. In this role, you will be the first point of contact for external customers with positive or negative feedback regarding Ampol sites and services.

Key Responsibilities
  • Respond to customer complaints and enquiries in a timely and professional manner.
  • Capture and respond to all feedback received regarding Ampol sites, services, and Ampol App.
  • Manage related correspondence via our customer relationship management system.
  • Manage social media interactions on behalf of the Ampol Group.
  • Build and maintain key relationships with internal and external stakeholders.
  • Utilize data and processes to assist customer needs.
  • Manage competing priorities and work collaboratively as part of a team.
About You

We are looking for an individual who is enthusiastic, customer-focused, and has a strong desire to learn. You will be a self-motivated individual with well-honed communication skills and preferably previous experience handling customer complaints and investigations.

You will be accustomed to a fast-paced environment and have a minimum qualification at HSC level. You will also possess a continuous improvement mindset and have an appetite to learn.

What We Offer
  • A competitive total remuneration package.
  • A flexible work environment with opportunities for hybrid work.
  • A recognition platform amplifying the achievements of our team members.
  • Career development and learning opportunities.
  • Paid parental leave and baby care package.
  • Novated lease options and employee share scheme.
  • Leave options and wellbeing leave.
  • Care for your community program.