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Customer Engagement Specialist

3 months ago

Alexandria, Australia Alsco Recruitment Full time
  • Are you looking for great job security?
  • Would you want to work with a company supporting your career progression?

Come and join us

The Company:

27 branches. 48,000 satisfied clients. Alsco Uniforms has been providing professional, hygienic, Managed Rental Services throughout Australia since 1963.

The Alsco Uniforms group consists of: Alsco Uniforms, a Managed Rental Service provider of Linen, Workwear, Mats, Industrial and First Aid; Australian Linen Supply, commercial linen for the hospitality sector, accommodation, and healthcare industries; Deane Apparel, the uniform experts; Clean Room Garments (CRG), contamination and infection control solutions; and Fresh & Clean, Managed Washroom services. The passion of our 2,200 employees in Australia is the driving force behind our success.

Why You Should Join Us:

  • Enjoy a competitive hourly rate and exceptional work-life balance, perfect for those seeking flexibility with 25 hours per week, ideal for school hours.
  • Job security working for a market leading company, Internationally recognised and national footprint. Essential service provider during COVID time
  • With an outstanding market reputation, a significant market share, and a comprehensive product portfolio, we stand as a formidable presence in textile rental industry.
  • Exciting Career Journey - Be part of an international company with 27 branches nationwide, offering numerous opportunities for professional growth. You will never get bored
  • Opportunities for Growth: Join a winning team that values your growth. Benefit from on-the-job training and ample opportunities to develop your skills in an organisation filled with success stories.
  • Inclusive Company Culture: Experience a great company culture with a friendly and supportive environment. We believe in inclusivity and foster a workplace where everyone feels valued. Come be a part of a team that's more than just colleagues.
  • Experienced and Supportive Management: Work under the guidance of experienced and supportive managers who genuinely care about your success.

About the Role:

Working with our well-established Service Team, you will be responsible for building and maintaining strong relationships with our key customers to ensure they are receiving a service that meets their needs and that Alsco Uniforms is achieving its growth targets. Our customers vary from Hotels, Restaurants, Shops, Schools, Hospitals, Aged Care facilities, and more.

In this role you will be:

  • Performing key account visits and actively maintaining good client relationships
  • Resolving customer service problems and complaints
  • Supporting the sales team with on-boarding new customers
  • Reporting, and maintaining accurate records, as per branch guidelines
  • Working closely with the Service Delivery team members to ensure service levels are being maintained to the right quality standard

You will enjoy interacting with other people regularly through client visit and pride yourself on representing Alsco with customers and the community.

Key skills and experience required:

  • 1+ year key account management or customer service experiences required
  • Proficient understanding of office applications; MS Word, Excel & Outlook
  • A valid driving licence
  • Excellent communication and interpersonal skills
  • Your excellent time management, written and verbal communication skills will assist you in achieving your weekly KPIs and our ambitious growth targets.
  • Previous account management experience is essential.

If this position sounds like the right opportunity for you then click the ‘Apply for this job’ button to submit your application. We look forward to receiving your application.

As part of our recruitment process you will be required to complete pre-employment screening which includes reference checking and health screening that involves drug and alcohol testing. Proof of Your Right to Live and Work in Australia must be presented at interview stage.

Alsco Uniforms is an equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, sex, national origin, disability, and other legally protected characteristics.

Agencies please note: Alsco Uniforms is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Alsco Uniforms via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Alsco Uniforms. No fee will be paid in the event the candidate is hired by Alsco Uniforms as a result of the referral or through other means.

Thank you for your interest in ALSCO PTY LIMITED. Our records indicate that you have already submitted an application for employment. Should your prior experience match our business needs, you will be contacted by a representative of our company.The goal of the questions that you have just answered is to help determine if this opportunity would be a good match for you and our company. At this time your qualifications do not match any of our positions. Your application will remain active for 30 days. Please do not reapply during this time period, as your application will register in the system as "Already Applied". Thank you for your interest in employment with us.